Frequently Asked Questions

Products and projects

How do I choose the right fuse bead colour?

Each refill series groups related colour codes. Select the colour variant shown on the product page; the product image and option code identify the shade you will receive. For a broader starting point, explore our fuse bead sets.

Are the miniature brick kits sold as individual designs or sets?

The product title and option selector show what is included. Some listings contain one design, while collection sets include multiple builds. Check the selected option and product description before adding it to your cart.

Orders and delivery

Which countries do you ship to?

Available destinations and the final shipping charge are shown during checkout for your delivery address. See our shipping policy for current details.

Can I pay in my local currency?

The storefront displays the currency available for your market. Your final currency, taxes and delivery total are confirmed at checkout.

Can I return an item?

Eligibility and the return process are explained in our Refund & Return Policy. Please review it before sending anything back.

Need more help?

Use our contact page and include your order number when your question concerns an existing order.